The Customer Lifeguard
Lark Rise Close
Contact Name: Gerry Brown
Category: Customer Service Consulting and Speaking
Gerry Brown, aka The Customer Lifeguard is on a mission to save the world from bad customer service. He helps businesses save customers at risk of defecting and breathes life into their customer service operations and customer experience strategy. Gerry has provided organizational leadership on people development, business transformation, customer engagement and technology enablement for some of the largest companies in the UK, Canada, and EMEA. These include National Express, Autoglass, The Royal Albert Hall, Endsleigh Insurance ,O2, Screwfix, Sage, BSkyB, Bell Canada and TELUS.
He is also a published author and his new book “When a Customer Wins, Nobody Loses” is available on Amazon to inspire business leaders to create winning and memorable customer experiences. Gerry is a Member of the Professional Speaking Association (PSA), the Global Speakers Federation (GSF), the Customer Experience Professionals Association (CXPA) and a Certified Customer Experience Professional (CCXP)
He helps customer service directors, customer experiences leaders and MDs to develop actionable insights, drive value and improve profitable customer retention by focusing on Customer Inspired Thinking that will help them in:• Evaluating what customers really think of them & why
• Quantifying how much bad service really costs them
• Identifying & addressing areas for improvement
• Engaging, involving and inspiring their employees to find their inner customer
• Introducing & integrating the right #technology at the right time for the right reasons
• Measuring what matters – to customers
Further details on services such as Speaking, Consulting and Workshops can be found at http://www.thecustomerlifeguard.co.uk
Gerry Brown introduces his new Book
Gerry talks about Culture - one of his Four Principles of Customer Experience
\\\"Let\\\'s Get Ready to Grumble\\\" - Gerry speaking at the PSA London
Creating a Winning Formula for Lasting Customer Relationships
Gerry Brown and special guest Nicholas Brice from 360° Vision.
DATE: March 21, 2019 at 9:30 a.m.
VENUE: The AMEX Stadium, Brighton.
If you're wondering why customer experience is such a vital business differentiator, and how it can make a difference for your customers and your business, then this masterclass will provide the answers.
There is a special 20% discount available to Network Albion Members.
You can get full details and book on EventBrite: http://www.eventbrite.co.uk/e/creating-a-winning-formula-for-lasting-customer-relationships-tickets-56635105124
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